Cancellation Policy
Welcome to Extreme Sports Academy! We understand that plans can change, and we want to make our cancellation terms clear and transparent. By booking an experience, camp, or academy program with us, you agree to the following policies.
1. General Terms
All cancellations must be communicated to Extreme Sports Academy in writing (by email or through our official contact form).
Refunds, when applicable, will be issued using the original method of payment.
No-shows (participants who do not attend without prior notice) are not eligible for a refund.
2. Experiences
Our experiences include one-time adventure activities such as skydiving, wakeboarding, wake surfing, and other sports events.
Full Refund: Cancellations made at least 7 days before the scheduled activity are eligible for a 100% refund.
Partial Refund: Cancellations made within 7 days before the scheduled activity are eligible for a 50% refund.
No Refund: No-shows or cancellations made on the day of the activity are not eligible for a refund.
3. Camps
Our camps (holiday camps, seasonal camps, or special programs) require advanced planning, staffing, and preparation.
No Refunds: Once registration and payment are completed for a camp, fees are non-refundable.
4. Academy Programs
Our academy programs (after-school and year-round activities) are based on consistent attendance and structured progress.
Cancellations or missed sessions are non-refundable.
In exceptional circumstances (such as documented medical reasons), we may review individual cases at our discretion.
5. La Molina Snow Bus
Passenger cancellations: Once registration is completed, payments for La Molina Snow Bus are non-refundable if the passenger cancels. This also applies to no-shows and missed departures.
Cancellations by XSA: If Extreme Sports Academy cancels a departure, including due to adverse weather or exceptional circumstances, we will offer an alternative date or service. If no suitable alternative is available or you do not accept it, we will refund the full amount paid for the cancelled Snow Bus departure, using the original payment method.
These terms apply specifically to the Snow Bus transport service and do not limit any mandatory consumer or passenger rights under applicable law.
6. Contact Us
If you have any questions about this policy or need to request a cancellation, please contact us at:
Phone: +34 600 769 478
Acknowledgment and Agreement
By using our website or registering for our programs, you acknowledge that you have read, understood, and agreed to our cancellation policy.